Delay in the approval of renewed contracts

Modified on Tue, 12 Apr 2022 at 03:29 PM

Introduction

We understand that sometimes commercial processes do not go as smoothly as hoped.

If the renewal of a contract is delayed then there is a clear process that is followed.

The Process

The process is that we keep your environment available for 30 days after the current end date.

After 30 days, the service is stopped, and users can not log into it. Even though users can not log in and access it, the data is still preserved.

Once approvals are received, we restart the environment immediately, so it becomes available as before.

Any advance notice of potential delays is always welcome so we can all make preparations in advance.