Outcome is a more generic term with fewer confusing associations. 
We see Outcomes as results of a change or a capability being put to use, whereas Benefit implies something that is necessarily beneficial.

Situations where Outcomes has proved to be a more useful term:

  1. Some Outcomes are perceived as beneficial by one person but as dis-benefits by another. For example ‘decreased staff numbers’ can be good or bad depending on your perspective. There is no value judgement in the word Outcome.
  2. You may also wish to represent any known dis-benefits, negative effects or unintended outcomes your work on a Map so that you can manage and reduce them.
  3. When creating your map you may need to represent some contributing Outcomes that are incidental to the Objectives that you are setting out to achieve but need explanation to create a full picture and ensure Stakeholder buy-in.  

We’ve used outcomes as the default name in Wovex Products for these reasons. However you can always change the name of any Objects to your standard terminology in the Defaults tab. You can also set a flag on an Outcome to say if it is a dis-benefit as well.

Wovex products have been designed to be flexible to suit many different modelling styles and approaches. We have just found that this removes some of the confusion around use of language.